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Software used to provide customer self-service by phone using keypad options or speech recognition. - Guide callers through menu of options with speech or touch input - Route calls to appropriate service agents after automated screening - Provide customer information from database using text-to-speech - Survey customers with voice or keyed responses and measure performance
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MyOperator's Office IVR is an automated cloud phone system designed to enhance the call management process for businesses. It offers a range of features to provide customised welcome messages, call routing, follow-up, call reporting options, and more. Top Features: > Personalised welcome messages to greet callers with a customised message. > Call routing options to direct calls to the right department or agent, reducing the need for manual transfers. > Follow-up feature to send automated messages to callers with relevant information. Best Business Use-cases: > Ideal for businesses looking to streamline their call management process. > Particularly useful for companies receiving a high volume of incoming calls or operating in industries where customers need to be directed to the appropriate department or agent. > Can be used in various sectors, including healthcare, hospitality, and finance.
Unifonic Number Masking enables you to connect two callers while keeping their real phone numbers hidden. It is a feature, made available through the Unifonic Voice API that enables you to trigger, monitor and regulate masked calls from your platform.
Enrich your customers’ journey with personalized voice applications and impeccable CX. At Route Mobile, we create on-demand customer support experiences and offer secure and reliable voice solutions with diverse product lines, allowing enterprises to manage inbound and outbound calls.
A prompt, intuitive, and personalized IVR (Interactive Voice Response) system to answer all your customer queries.
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Send high-volume voice call campaigns from any web browser to thousands of call recipients all at once. Build relationships with customers and improve engagement by sending generic or personalized voice calls to offer easy appointment management, get quick customer feedback, provide helpful reminders, share emergency plans, and much more. We provide easy integration APIs through HTTP and REST protocols that include all channel capabilities such as text-to-speech, pre-recorded audio, IVR, and password delivery. With Soprano Voice Broadcast Messaging, you can scale your communication and encourage loyalty.
The DNK IVR is a modern, personalized and proactive IVR for new age consumers. Conceived to serve a market niche that seeks quality and a competitive cost/benefit ratio, combined with a high level of professionalism in the provision of services and after-sales support, DNK IVR is a complete solution that allows you to create applications flexible voice devices that interact with the customer through telephone keys and/or voice recognition, enabling customers to obtain information and perform self-services quickly. In addition, DNK IVR integrates with the CRM, stores the history and context of the relationship with the customer. These facilities allow the IVR to set up a humanized and personalized navigation, bringing a better experience to the customer, simplifying interaction and facilitating the use of the IVR.
ConVox V is an automated answering system which answers your business calls and routes them to appropriate phone number. Convox V helps you handle each incoming call effectively and efficiently. It also puts the valuable data at your disposal for monitoring and improvising business process.
Navinter provides a speech-enabled conversational IVR for more efficient self-service. Using ASR, NLP and Machine Learning technologies, Navinter can understand the inquiries of customers and communicate with them in a human-like way. Navinter can be integrated with the MRCP-compliant system and run on top of the existing IVR infrastructure, providing a smarter solution for traditional contact centers.