GlassesUSA Reviews

66,321  Excellent
TrustScore 4.5 out of 5

4.3

In the Glasses Store category

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Reviews4.3

66,321 total


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Rated 5 out of 5 stars

Great Selection

The website design had clear pictures, detailed descriptions, and hundreds of options to choose from. It was easy to navigate with glasses options for any budget. This company readily makes clear vision within the grasp of everyone.

Date of experience: May 22, 2024


Rated 5 out of 5 stars

Seamless and Satisfying Ordering Experience at GlassesUSA.com

I just ordered a pair of Ray-Ban RX0840V Mega Wayfarer in Blue, Clear from GlassesUSA.com and I'm already impressed with the ease and efficiency of their service! The website is incredibly user-friendly, offering an intuitive navigation experience that made it a breeze to find exactly what I needed.

What stood out the most was their fantastic virtual try-on tool, which allowed me to see how the glasses would look on my face from the comfort of my home. This feature really helped me make my decision with confidence.

Additionally, working with my insurance through their platform was as smooth as could be. GlassesUSA.com seamlessly integrated the insurance details into the checkout process, handling everything effortlessly and making sure I got the maximum benefit available. This step was straightforward and worry-free, which is a huge plus.

Though I haven't received my glasses yet, the ordering process alone has left a great impression on me. If you're considering new eyewear, I'd definitely recommend checking out GlassesUSA.com for a hassle-free shopping experience. Here's to hoping the delivery and the product quality match the excellent start!

Date of experience: May 21, 2024


Rated 3 out of 5 stars

Promo coupons don't work (tried to do…

Promo coupons don't work (tried to do BOGO as was shown in my email inbox) -- view these as a marketing gimmick to get people to your website. Layers of lens coatings don't make sense.

Date of experience: May 22, 2024

Reply from GlassesUSA

Hi,

We’re sorry if you experienced any difficulties while placing your glasses order.

Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.

Just like all of our coupons, BOGOfree also has its terms and conditions. Below are the following:

The second pair is free, the discount applies to the cheaper pair
BOGO orders can include 1 premium frame
Premium frame is not eligible as the second pair
For the Buy One Get One return policy, please see our Terms of Use and click the link below.

https://www.glassesusa.com/terms-and-conditions

Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions.

Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com


Rated 4 out of 5 stars

Glasses USA around the world.

I moved to Europe since my last purchase, and it doesn't make sense to order from North America when it should be just as easy to do it locally.
But the ease of logging in, having my prescription and other info on file, etc. made this a breeze.
And my first order was while I was in Canada. Just change your name, guys!

Date of experience: May 21, 2024


Rated 4 out of 5 stars

Incredibly fast experience!

Incredibly fast experience!! As someone who had recently misplaced their pair this website was a absolute help with a quick replacement. I'm very thankful for this service!!

Date of experience: May 21, 2024


Rated 5 out of 5 stars

It's Still a Great Buying Experience

You made it easy to not only look for the glasses but in the way the prescription and order was made and accomplished. This is the fourth time I have ordered from you and each time and it is as easy as ordering my first pair. You continue to provide discounts and reasonable buying options at any budget. I truly can appreciate that.

Date of experience: May 19, 2024


Rated 3 out of 5 stars

Very confusing even after scanning in…

Very confusing even after scanning in my prescription it ordred the wrong item. I had to reenter the order. I also beleive I ended up being charged twice as my card was charged initially and then it charged me again?

Probably will be our last order on Glasses USA

Date of experience: May 23, 2024


Rated 3 out of 5 stars

This is my second order

This is my second order, made with some trepidation as the Revel prescription sunglasses I bought first fell apart in 6 months (cheap/brittle plastic frame and oversized lenses). I hope I'm not wasting my money on this order.

Date of experience: May 21, 2024

Reply from GlassesUSA

Hi,

We're sorry if you encountered any difficulties while placing your order and thank you for bringing this issue to our attention.

We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

Your glasses are in production and we will keep you updated throughout the process.

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com


Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

I ordered two pairs of glasses on May 12. They said it would take 6 business days. I never received a confirmation email so contacted PayPal to file a claim. The next day i received an email saying the glasses were "In Production" eight days after my initial order. I have tried numerous times to get an update on shipping to no avail. They don't answer the phone, their supposed monitored chat is not monitored at all and can't answer a basic question and as far as i know i'll never get my glasses. STAY AWAY FROM THIS COMPANY! Incompetent at best, possibly crooks.

Date of experience: May 12, 2024


Rated 5 out of 5 stars

The last time I purchased these frames…

The last time I purchased these frames I bought 2 of them because finding small round glasses frames is difficult to do. I have since given the spare frames to my granddaughter as she needs reading glasses now, and I know that I LOVE these frames, so I am replacing the ones I gave away. Ordering was very easy and I was thrilled to be able to save money with a coupon!!

Date of experience: May 15, 2023


Rated 3 out of 5 stars

For some reason I had difficulty…

For some reason I had difficulty ordering contact lenses. The OD was a daily basic lens. The OS was a toric. I did not see how to order 2 different lenses.

Date of experience: May 22, 2024

Reply from GlassesUSA

Hi​,

Ordering contact lenses with us is easy!

1. Find your contact lens brand on our website.
2. Enter your Prescription (can also upload a picture or send later)
3. RX must be clear, up-to-date, and not for glasses!
4. Complete your order!

Once we verify your prescription, we'll ship your contact lenses to you with free shipping!

We hope this helps.

Yours truly,
GlassesUSA.com


Rated 5 out of 5 stars

Love!

Super fast shipping on last order loved them so decided to order sunglasses.

Date of experience: May 22, 2024


Rated 5 out of 5 stars

Happy with the price

I did not a good experince with the chat, however when I call an agent he was able to help me out. Your prices are also good compare to the Optical places in town.

Date of experience: May 20, 2024


Rated 5 out of 5 stars

Easy Value

I love the huge selection of frames & the ease of selecting from the many options of lenses. Free shipping didn't hurt either.

Date of experience: May 19, 2024